Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context expressly requires otherwise.

2 Eligibility & Account Registration

To register and maintain an account on the milbe Platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You are a natural person aged 18 years or older. milbe does not permit persons under the age of 18 to register, access, or use the Platform under any circumstances.
• You are registering the account in your own true name and are providing accurate, complete, and up-to-date personal information. The submission of false, misleading, or third-party identity information is a material breach of these Terms & Conditions.
• You are not a resident of, and are not physically located in, a Prohibited Jurisdiction at the time of accessing the Platform.
• You do not already hold an active or previously suspended milbe account. Registering a second account to circumvent a suspension or self-exclusion is strictly prohibited.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party for the purposes of gambling on the Platform.
• You have the legal capacity to enter into a binding agreement under the laws applicable to you, and these Terms & Conditions are not in conflict with any law, regulation, or obligation binding on you personally.

During the registration process you will be required to provide your full legal name, date of birth, residential address, email address, and a valid mobile number associated with your preferred payment method (bKash, Nagad, Rocket, or Upay). milbe reserves the right to request supporting documentation to verify any of the above information at any time.

Account registration is free of charge. milbe does not charge any fee for opening, maintaining, or closing a Player account. Standard transaction fees applied by your mobile banking provider (e.g., bKash transfer fees) are outside milbe's control and remain the responsibility of the Player.

3 Account Responsibilities

As the registered holder of a milbe account, you accept full and sole responsibility for all activity conducted through your account, including all bets placed, all deposits made, and all instructions submitted via the Platform's cashier or game interfaces.

You are responsible for maintaining the strict confidentiality of your account username, password, and any two-factor authentication codes associated with your milbe account. You must not disclose your login credentials to any other person under any circumstances. milbe will treat any instruction submitted through a correctly authenticated session as a valid instruction from you, regardless of whether you personally submitted it.

You must notify milbe immediately if you suspect that your account credentials have been compromised, that your account has been accessed without your authorisation, or that any transaction on your account was not initiated by you. You may contact milbe's support team at support at milbe.org at any time. milbe will take reasonable steps to secure your account following such notification but cannot guarantee the recovery of funds lost prior to the notification being received.

Each Player may hold only one milbe account. If milbe determines that a Player holds more than one account — whether under the same or different identities — milbe reserves the right to close all duplicate accounts, merge balances at its sole discretion, and void any bets or bonus claims made across the duplicate accounts. In cases where duplicate accounts are created with the intent to defraud milbe or claim multiple welcome bonuses, all funds held across the accounts are subject to forfeiture.

You are responsible for ensuring that your use of the milbe Platform complies with any laws applicable to you in your jurisdiction. milbe does not represent or warrant that access to the Platform is lawful in any particular jurisdiction and makes no assurances in this regard. The determination of whether online gaming is lawful in your jurisdiction is entirely your own responsibility.

4 Deposits & Withdrawals

milbe supports a range of deposit and withdrawal methods tailored to Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (৳).

Deposits. Deposits credited to your milbe account are available for play immediately upon confirmation of receipt by milbe's payment systems. Minimum deposit amounts and any applicable transaction limits are displayed within the milbe cashier at the time of deposit. milbe does not impose a deposit processing fee, although your mobile banking provider may charge standard transfer fees at their prevailing rates.

Withdrawals. Withdrawal requests are subject to the following conditions:

• Your account must have completed the KYC verification process, including submission of a valid government-issued photo ID and proof of the payment method used to fund the account.
• Any active Bonus Funds in your account must have satisfied their applicable wagering requirements before real-money withdrawal is permitted.
• Withdrawals will only be processed to a payment method registered in your own name and verified as belonging to you. milbe does not process withdrawals to third-party accounts, shared wallets, or unverified payment instruments.
• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed and will remain as account balance until the minimum is reached.
• milbe targets a processing time of under 30 minutes for bKash and Nagad withdrawals during standard operating hours. Actual processing times may vary during peak periods, public holidays, or where additional verification is required.

Currency. All balances, bets, winnings, and transactions on milbe are denominated in Bangladeshi Taka (৳). milbe does not offer multi-currency accounts or cryptocurrency transactions. Any attempt to fund an account via a foreign-currency instrument will result in automatic conversion at the rate applied by your card or banking provider; milbe does not apply its own conversion rates.

Chargebacks & Disputed Transactions. If you initiate a chargeback or payment dispute with your bank or mobile banking provider relating to a milbe deposit, your account will be suspended pending investigation. milbe reserves the right to recover disputed amounts from any remaining account balance and to close the account permanently if a chargeback is found to be fraudulent or made in bad faith.

5 Bonuses & Promotions

milbe offers a range of promotions to both new and existing Players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions aligned with events such as BPL season, Eid, Pohela Boishakh, and ICC tournaments. All promotional offers are subject to the general bonus terms set out in this section and any specific terms published on the relevant promotion page.

Welcome Bonus. New Players who make a qualifying first deposit are eligible to receive a 100% matched deposit bonus up to ৳20,000. To qualify, the deposit must meet the minimum threshold stated on the promotion page, and the Player must opt in to the offer at the time of deposit. The welcome bonus is available once per Player, per household address, and per payment method.

Wagering Requirements. Bonus Funds credited to a Player's account are subject to a wagering requirement before they can be converted to withdrawable real-money funds. The applicable wagering multiplier for each promotion is stated clearly on the promotion page. Unless stated otherwise, the standard wagering requirement for milbe bonuses is 30x the bonus amount. Not all games contribute equally to wagering requirements — specific game contribution rates are listed in the full bonus terms on the promotion page.

• Slots typically contribute 100% toward wagering requirements.
• Live casino games (baccarat, roulette, blackjack) typically contribute between 10% and 20%.
• Sports betting (cricket, football) contribution rates vary by market and are stated per promotion.
• Certain games may be entirely excluded from wagering requirement contribution — these are listed per promotion.

Bonus Expiry. All Bonus Funds carry an expiry date, after which any unmet wagering requirement will cause the Bonus Funds and any associated winnings to be forfeited automatically. The expiry period for each promotion is stated on the promotion page. Players are responsible for tracking their wagering progress within the milbe account dashboard.

milbe reserves the right to withdraw, modify, or discontinue any promotion at any time without notice. Changes to ongoing promotions will not affect wagering requirements already in progress for a currently active bonus unless required to prevent fraud or abuse.

6 Prohibited Conduct

By using the milbe Platform you agree not to engage in any of the following conduct. Violations of this section may result in immediate account suspension, forfeiture of account balance, and referral to relevant authorities where applicable.

• Underage use. Accessing, using, or attempting to use the Platform if you are under 18 years of age, or facilitating access to the Platform by any person under 18 years of age.
• Identity fraud. Registering an account using false or stolen identity information, impersonating another person, or submitting forged or altered identity documents during the KYC process.
• Multiple accounts. Creating or operating more than one milbe account, or assisting another person in circumventing the one-account-per-player policy.
• Collusion. Colluding with other players to manipulate the outcome of any game, match, or betting market on the Platform.
• Automated play. Using bots, scripts, macros, artificial intelligence tools, or any automated software to place bets, interact with games, or harvest data from the Platform without milbe's express written permission.
• Money laundering. Using the milbe Platform for any purpose related to money laundering, terrorist financing, or any other financial crime. milbe is committed to anti-money-laundering compliance and will report suspicious activity to relevant authorities.
• Exploitation of errors. Deliberately exploiting any technical error, software bug, pricing error, or obvious mistake in the Platform's odds or game logic. Any winnings derived from an exploited error are subject to forfeiture.
• Unauthorised access. Attempting to gain unauthorised access to any part of the Platform's systems, servers, databases, or the accounts of other Players, including through hacking, phishing, or social engineering.
• Abusive communication. Communicating with milbe staff or other players in a threatening, abusive, discriminatory, or harassing manner through any milbe communication channel including live chat, email, or in-game chat functions.

7 Intellectual Property

All content appearing on the milbe Platform — including but not limited to the milbe brand name and logo, website design and layout, graphical elements, text content, game interfaces, promotional materials, software architecture, and underlying code — is the exclusive intellectual property of milbe or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the milbe Platform solely for your personal entertainment and in accordance with these Terms & Conditions. This licence does not extend to:

• Copying, reproducing, or distributing any milbe content in any form without prior written consent.
• Reverse engineering, decompiling, or disassembling any software forming part of the Platform.
• Using milbe's brand name, logo, or trademarks in any manner that suggests an affiliation, endorsement, or sponsorship relationship without express written authorisation from milbe.
• Framing or mirroring any part of the Platform on any third-party website or application.
• Scraping, crawling, or extracting data from the Platform by automated means for commercial purposes.

Game content served through the milbe Platform (including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) is the intellectual property of the respective game studio and is licensed to milbe for the purpose of providing entertainment services. Players may not reproduce, redistribute, or commercially exploit any game content accessed through the Platform.

8 Limitation of Liability

To the fullest extent permitted by applicable law, milbe's aggregate liability to any Player arising out of or in connection with these Terms & Conditions, the Player's account, or the Player's use of the Platform shall not exceed the total amount of real-money deposits made by that Player in the 12 months preceding the event giving rise to the claim.

milbe shall not be liable — whether in contract, tort, negligence, or otherwise — for any of the following categories of loss, even if milbe has been advised of the possibility of such losses:

• Loss of profits, revenue, business opportunity, or anticipated savings.
• Loss of data or corruption of data held in relation to your account.
• Indirect, consequential, special, incidental, or punitive damages of any kind.
• Losses arising from telecommunications failures, internet service interruptions, power outages, or network congestion outside milbe's reasonable control.
• Losses arising from the Player's failure to secure their login credentials or from unauthorised access to the account where milbe was not negligent.
• Losses resulting from the Player's reliance on information, statistics, or data provided on the Platform for informational purposes only.

The milbe Platform is provided on an "as is" and "as available" basis. milbe makes no warranty — express, implied, or statutory — that the Platform will be uninterrupted, error-free, free of viruses or malicious code, or that any defects will be corrected within any specific timeframe. milbe exercises reasonable care to maintain Platform availability above 99.5% annually but does not guarantee continuous, uninterrupted access.

9 Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them or the Player's use of the milbe Platform shall be governed by and construed in accordance with applicable law. milbe operates as an international online gaming platform and Players are responsible for independently verifying the legality of online gaming in their own jurisdiction before registering an account.

Dispute Resolution. If you have a dispute or complaint arising from your use of the milbe Platform, you should in the first instance contact milbe's customer support team at support at milbe.org, providing full details of the issue including your account username, the date and time of the relevant transaction or event, and a clear description of your complaint. milbe commits to acknowledging all written complaints within 24 hours of receipt and to providing a substantive response within 5 business days.

Escalation. If your complaint is not resolved to your satisfaction through direct communication with milbe's support team, you may request escalation to milbe's senior compliance team by replying to the initial support response and marking your message as "Formal Escalation". milbe's compliance team will conduct an independent review and issue a final decision within 14 business days of receiving the escalation request.

Game Round Disputes. In the event of a dispute regarding the outcome of any game round — including casino games or sports betting markets — the result recorded in milbe's transaction and game server logs shall be treated as definitive. Where a technical error can be demonstrated to have materially affected a game outcome, milbe reserves the right to void the affected round and return the wagered stake to the Player's account balance.

milbe uses SSL encryption for all data transmitted between Players and the Platform. All Random Number Generator (RNG) software used in milbe's casino games is certified by independent testing laboratories. milbe is committed to maintaining fair, transparent, and auditable gaming standards across all products on the Platform.

10 Amendments & Termination

Amendments. milbe reserves the right to update, revise, or replace these Terms & Conditions at any time. When material changes are made, milbe will notify registered Players by email to the address on file and will update the "Last Updated" date at the top of this page. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any change, you must cease using the Platform and may request account closure by contacting support at milbe.org.

Account Closure by Player. You may request the closure of your milbe account at any time by contacting support at milbe.org. Upon receiving a closure request, milbe will process any pending withdrawal of real-money funds (subject to KYC completion and the absence of active Bonus Funds subject to wagering requirements) and will deactivate the account. Bonus Funds remaining at the time of voluntary closure are non-refundable.

Account Suspension or Termination by milbe. milbe reserves the right to suspend or permanently close any Player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraud, money laundering, collusion, or any other activity prohibited under Section 6.
• Receipt of a self-exclusion request from the Player.
• Identification of the account holder as a minor.
• Regulatory, legal, or compliance requirements that necessitate account closure.

Where an account is terminated by milbe for reasons other than Player breach, any real-money balance (excluding Bonus Funds) will be returned to the Player via the verified payment method on file within a reasonable timeframe. Where termination results from a Player breach, milbe reserves the right to retain any account balance pending investigation.