Privacy Policy
How milbe collects, processes, stores, and protects your personal data — written in plain English for our players across Bangladesh.
This Privacy Policy explains how milbe collects, uses, stores, and shares information about you when you access or use the milbe platform at milbe.org. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you have any questions, contact us at support at milbe.org.
Your Data, Your Control
milbe gives every registered player the right to access, correct, export, or delete their personal data at any time. Submit a data request by emailing support at milbe.org and we will respond within 30 days.
SSL Encryption
All data transmitted between your browser or mobile device and milbe's servers is protected by industry-standard TLS/SSL encryption. Your payment details and account credentials are never transmitted in plain text.
Bangladesh-First Payment Privacy
When you use bKash, Nagad, Rocket, or Upay to deposit or withdraw, milbe collects only the minimum payment reference data required to process your transaction. We do not store full mobile banking PINs or passwords.
Transparent Cookie Use
milbe uses cookies solely to maintain your session, remember preferences, and measure platform performance. We do not sell cookie data or behavioural profiles to third-party advertising networks.
No Data Selling
milbe does not sell, rent, or trade your personal information to third parties for marketing purposes. Data shared with service providers is limited to what is strictly necessary for them to deliver their service to milbe.
KYC & Identity Protection
Identity documents submitted during KYC verification are stored in encrypted form and accessed only by authorised compliance staff. Documents are not shared with third parties except as required by law or to prevent fraud.
1 Introduction & Scope
milbe ("we", "us", "our") is an online gaming and sports betting platform accessible at milbe.org, serving players primarily based in Bangladesh. We are committed to handling the personal information of our players with care, transparency, and respect. This Privacy Policy sets out in clear, plain English exactly what personal data we collect from you, why we collect it, how we use it, how long we retain it, and what rights you have in relation to it.
This policy applies to all personal data collected through:
- The milbe.org website and all pages and subpages accessible through it.
- milbe's customer support channels, including email correspondence sent to or received from support at milbe.org.
- Any mobile-optimised interface or progressive web application through which you access milbe's services.
- Cookies, web beacons, and similar tracking technologies deployed on the milbe platform.
This Privacy Policy does not apply to third-party websites, payment processors, or game providers that may be linked to or integrated with the milbe platform. Those parties maintain their own privacy policies and milbe is not responsible for their data practices. We encourage you to review the privacy policy of any third-party service before providing personal information to it.
milbe's platform is designed for adult players aged 18 and above in Bangladesh. If you are under 18, you must not use the milbe platform and must not provide any personal information to milbe. If milbe becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.
By using the milbe platform you confirm that you are at least 18 years of age and that the personal information you provide is accurate, complete, and belongs to you. Providing false personal information is a breach of milbe's Terms & Conditions and may result in account closure and referral to relevant authorities.
2 Data We Collect
milbe collects personal data from you in two ways: information you provide directly, and information collected automatically as you use the platform. The table below summarises the categories of personal data milbe may hold about you.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, NID or passport number | Provided by you during registration or KYC verification |
| Contact Data | Email address, mobile number, residential address (city, district, country) | Provided by you during registration |
| Financial Data | bKash / Nagad / Rocket / Upay account number, bank account reference, transaction IDs, deposit and withdrawal amounts in ৳ | Provided by you or generated automatically during deposit/withdrawal |
| KYC Documents | Photo of National ID Card, passport, driving licence, utility bill, selfie for facial verification | Uploaded by you on request during KYC process |
| Gaming Activity Data | Games played, bets placed, bet amounts, winnings, session start/end times, sports markets wagered on | Automatically recorded by platform systems |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (BST UTC+6) | Automatically collected on platform access |
| Usage & Behavioural Data | Pages visited, features clicked, session duration, search queries within the platform, navigation patterns | Automatically collected via cookies and analytics tools |
| Communications Data | Contents of emails, live chat transcripts, support ticket text | Generated when you contact milbe's support team |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS notifications | Recorded when you update notification preferences in your account settings |
milbe does not collect or store full payment card numbers, CVV codes, or mobile banking PINs. Payment card data entered during a deposit is processed directly by the relevant card scheme or payment gateway using their own encrypted systems; milbe receives only a tokenised reference confirming transaction success or failure.
milbe does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond facial verification for KYC purposes) unless this is strictly necessary for compliance with applicable law. Where facial verification images are collected for KYC, they are deleted from milbe's systems within 90 days of successful verification.
3 How We Use Your Data
milbe uses the personal data it collects only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first notifying you and, where required, obtaining your consent.
- Account creation and management. Your identity and contact data are used to create and maintain your milbe account, authenticate your logins, and communicate important account notifications such as password resets, security alerts, and account status updates.
- Processing deposits and withdrawals. Financial data and payment references are used solely to process your deposit and withdrawal requests in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and other supported payment methods.
- KYC and fraud prevention. Identity documents and facial verification images are used to verify that you are who you claim to be, that you meet the 18+ age requirement, and to detect and prevent fraudulent activity, money laundering, and multi-accounting.
- Providing gaming services. Gaming activity data is used to operate the casino games, sports betting markets, and slots entertainment on the platform, including the calculation of winnings, bonus eligibility, and wagering progress.
- Responsible gaming. Your gaming activity and spending patterns are monitored to identify signs of problem gambling. milbe's responsible gaming tools — including deposit limits, time-outs, and self-exclusion — rely on this data to function effectively.
- Customer support. Communications data from emails and live chat is used by milbe's support team to respond to your enquiries, resolve disputes, and improve the quality of customer service.
- Platform improvement. Technical and usage data are analysed in aggregated, anonymised form to understand how players use the platform, identify performance issues, and prioritise feature development.
- Marketing communications. If you have opted in to promotional communications, your contact data and gaming preferences are used to send you relevant offers, bonus notifications, and seasonal promotions (such as BPL cricket season offers or Eid promotions). You may withdraw consent at any time via your account settings.
- Legal and regulatory compliance. milbe may use and retain your personal data to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce its Terms & Conditions.
milbe never uses your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated systems flag an account for review (for example, on suspicion of bonus abuse or multi-accounting), a member of milbe's compliance team reviews the flag before any account action is taken.
4 Legal Basis for Processing
milbe processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.
| Legal Basis | When milbe Relies on It |
|---|---|
| Contract performance | Processing necessary to create and manage your account, execute deposits and withdrawals, and deliver the gaming services you have registered to receive. |
| Legal obligation | Processing necessary to comply with anti-money-laundering obligations, age verification requirements, fraud prevention duties, and lawful requests from regulatory or law enforcement authorities. |
| Legitimate interests | Processing for fraud detection, platform security, responsible gaming monitoring, internal analytics, and dispute resolution — where milbe's interests do not override your fundamental privacy rights. |
| Consent | Processing for optional marketing communications (promotional emails, SMS bonus alerts). You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. |
Where milbe relies on legitimate interests as its legal basis, we have assessed that our interests in operating a safe, fraud-free, and well-functioning gaming platform do not override players' reasonable expectations of privacy, and that the processing is necessary and proportionate to achieve the legitimate aim.
5 Cookies & Tracking
milbe uses cookies and similar technologies (including local storage objects and session tokens) on the milbe.org platform. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.
milbe uses the following categories of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your authenticated session, remember your account state between pages, and ensure the cashier and game interfaces function correctly. These cannot be disabled without breaking core platform functionality. | Session / up to 24 hours |
| Functional | Remember your language preference, game display settings, and notification preferences so you do not need to reset them on every visit. | Up to 90 days |
| Analytics | Collect aggregated, anonymised data about how pages are used — page views, session duration, navigation paths — to help milbe improve platform performance and user experience. No personally identifiable information is shared with analytics providers. | Up to 12 months |
| Security | Detect and mitigate fraudulent login attempts, bot traffic, and distributed denial-of-service patterns. These tokens are used only for the purpose of platform security and are not used for behavioural advertising. | Session / up to 7 days |
milbe does not use advertising or third-party tracking cookies that build behavioural profiles for the purpose of serving targeted advertisements on external websites. Your in-platform behaviour is not sold to or shared with ad networks, data brokers, or social media platforms for advertising purposes.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in or using the milbe platform's core features. For instructions on managing cookies in your specific browser, refer to the browser's help documentation.
6 Data Sharing & Third Parties
milbe does not sell, rent, or trade your personal data. We share your data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.
- Payment service providers. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, the transaction data required to process that payment is shared with the relevant payment provider. Each provider is bound by its own privacy policy and applicable financial regulations.
- KYC and identity verification services. Third-party identity verification providers may receive copies of your KYC documents to perform automated or manual identity checks on milbe's behalf. These providers operate under strict data processing agreements and are not permitted to use your documents for any purpose other than verifying your identity for milbe.
- Game content providers. When you launch a casino game (for example, from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited technical data (such as your anonymised player session token and stake amount) is transmitted to the game provider's servers to run the game. Game providers do not receive your name, payment details, or full contact information.
- Platform analytics and infrastructure providers. milbe uses cloud infrastructure and analytics service providers to host and monitor the platform. These providers process technical and usage data solely on milbe's instructions and under data processing agreements that prohibit independent use of that data.
- Legal and regulatory disclosure. milbe may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies if required to do so by law, court order, or in connection with the prevention and investigation of fraud, money laundering, or other financial crime.
- Business transfers. In the event of a merger, acquisition, or sale of all or part of milbe's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to apply.
milbe will never share your personal data with third parties for their own marketing purposes, nor will we provide your data to employers, insurance companies, government bodies (outside of legal requirements), or any other organisations that have not been disclosed in this Privacy Policy. If you receive a communication purporting to be from milbe requesting you to share your account data with a third party, treat it as fraudulent and report it to support at milbe.org immediately.
7 Data Retention
milbe retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Anti-money-laundering record-keeping obligations |
| Financial & Transaction Records | 7 years from date of transaction | Financial record-keeping and regulatory compliance |
| KYC Documents | Duration of account + 5 years after closure | Legal compliance; fraud investigation |
| Facial Verification Images | 90 days from successful KYC completion | Deleted once verification purpose is fulfilled |
| Gaming Activity Logs | 5 years from date of activity | Dispute resolution; responsible gaming monitoring |
| Customer Support Communications | 3 years from date of communication | Service quality review; dispute evidence |
| Marketing Preferences & Consent Records | Until withdrawal of consent + 3 years | Proof of consent for regulatory purposes |
| Technical & Usage Logs | 13 months from date of collection | Platform performance monitoring; fraud detection |
When the applicable retention period expires, milbe will securely delete or permanently anonymise your personal data so that it can no longer be linked to you. In cases where deletion is not immediately possible (for example, because data is stored in backup archives), milbe will isolate the data from active processing and ensure it is deleted at the next scheduled purge cycle.
You may request early deletion of your personal data by contacting support at milbe.org. Please note that milbe may be required to retain certain data beyond your request if it is necessary to comply with a legal obligation, resolve an open dispute, or prevent fraud.
8 Your Privacy Rights
As a milbe player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting milbe's support team at support at milbe.org. We will respond to all verified requests within 30 calendar days.
To exercise any of the above rights, email support at milbe.org with the subject line "Privacy Rights Request" and include your registered email address and a brief description of the right you wish to exercise. milbe may ask you to verify your identity before processing the request to prevent unauthorised data access. There is no charge for submitting a privacy rights request.
9 Data Security
milbe takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
- TLS/SSL encryption for all data in transit between your device and milbe's servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in plain text.
- Encryption at rest for sensitive data categories including KYC documents, financial records, and password hashes. Passwords are never stored in plain text — only salted cryptographic hashes are retained.
- Access controls limiting access to player personal data on a strict need-to-know basis. milbe staff can only access the personal data categories required to perform their specific role, and all access is logged.
- Regular security assessments including vulnerability scanning, penetration testing, and code security reviews to identify and address weaknesses in the platform before they can be exploited.
- Two-factor authentication (2FA) available to all players and mandatory for milbe administrative staff accounts that have access to player data.
- Incident response procedures that ensure any personal data breach is identified, contained, and — where legally required — reported to affected players and relevant authorities within the required timeframe.
While milbe employs robust security measures, no online platform can guarantee absolute security. You also play an important role in protecting your account. Use a strong, unique password for your milbe account, enable two-factor authentication, never share your login credentials with anyone, and contact support at milbe.org immediately if you suspect unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, milbe will notify affected players without undue delay and will provide clear information about the nature of the breach, the data affected, the likely consequences, and the steps milbe is taking to address it.
10 Contact & Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or milbe's handling of your personal data, please contact us using the details below. All privacy-related communications should be directed to milbe's support and compliance team, who will ensure your enquiry is reviewed by the appropriate person.
Privacy & Data Enquiries:
Email (plain text — not a link): support at milbe.org
Subject line: "Privacy Rights Request" or "Data Enquiry"
Response time: Within 30 calendar days of receiving a verified request
Support hours: 24 hours / 7 days a week, Bangladesh Standard Time (UTC+6)
milbe is committed to resolving all privacy-related concerns promptly and fairly. If you submit a data rights request and are not satisfied with milbe's response, or if you believe milbe is processing your personal data in a manner that is inconsistent with this Privacy Policy, you are entitled to seek further recourse through appropriate legal channels available in your jurisdiction.
milbe reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players by email and display a prominent notice on the milbe.org platform for a minimum of 30 days before the updated policy takes effect. Your continued use of the platform after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how milbe protects your information.
This Privacy Policy was last reviewed and updated in January 2026. The version history of this policy is available on request by emailing support at milbe.org with the subject line "Privacy Policy Version History".
Explore milbe Responsibly
Now that you understand how milbe protects your data, dive into our games and sports markets with confidence. milbe is built for players across Bangladesh who value security, fairness, and great entertainment.