Responsible Gaming at milbe

1 Our Commitment to Responsible Gaming

milbe was built with the Bangladeshi player in mind — and that means building a platform where entertainment never comes at the cost of a player's wellbeing. Gambling on milbe is intended to be an enjoyable leisure activity, like watching a BPL cricket match or spending an evening with friends. For the overwhelming majority of our players, that is exactly what it remains. But milbe also recognises that for some individuals, gambling can develop into something more serious, and we take that responsibility seriously.

Responsible gaming at milbe is not a single checkbox — it is a set of practical, real tools embedded directly into the platform. These tools empower players to set their own limits, take breaks when they need them, and step away entirely if gambling stops being fun. milbe's responsible gaming programme covers four key pillars: prevention (stopping problems before they start), protection (tools that limit harm when signs of risk appear), support (helping players who are struggling to find appropriate assistance), and enforcement (strict age and identity verification to keep the platform safe).

milbe encourages all players — not just those who feel they have a problem — to engage with the responsible gaming tools on offer. Setting a deposit limit from day one is a healthy habit that keeps your gaming budget predictable and prevents unpleasant surprises. Using session reminders helps you stay aware of how much time you are spending on the platform. These tools are designed for everyone, not just those in crisis.

2 Age Restriction & Verification

The minimum age to register and play on the milbe platform is 18 years old. This is a firm requirement with no exceptions. Players must be 18 or above at the time of registration and must remain so throughout their use of the milbe platform. This rule applies to all milbe services — casino games, live casino, slots, cricket betting, and all other wagering products.

milbe enforces age verification through the following measures:

• Registration check: All players must confirm their date of birth during account creation. Entering a false date of birth is a breach of milbe's Terms & Conditions and may result in account closure and forfeiture of winnings.
• KYC verification: Before processing a withdrawal, milbe requires every player to complete identity verification (KYC) by submitting a valid government-issued identity document — such as a Bangladesh National ID Card or passport — along with a recent selfie. Age is confirmed from the document data.
• Triggered reviews: milbe's compliance team may trigger additional age verification at any point during a player's lifecycle if there is any reason to believe the age declaration on file is inaccurate.

If you are a parent or guardian and suspect that a minor in your household has accessed the milbe platform, please contact support at milbe.org immediately. milbe will investigate the matter urgently and take appropriate action. We also recommend installing parental control software on any shared device to prevent access to gambling websites by minors.

3 Deposit Limits

One of the most effective tools for keeping gambling under control is a personal deposit limit. milbe allows every registered player to set a maximum deposit amount over a chosen time period — daily, weekly, or monthly — denominated in Bangladeshi Taka (৳). Once a limit is in place, the platform will decline any deposit attempt that would push your deposits beyond the threshold for that period.

To set or adjust a deposit limit, log in to your milbe account and navigate to the Responsible Gaming section of your account settings. Limits can be applied to any combination of daily, weekly, and monthly periods simultaneously. If you need assistance setting a limit, milbe's support team is available 24/7 at support at milbe.org.

4 Time-Out & Cooling-Off Period

Sometimes all you need is a short break. milbe's time-out feature allows you to temporarily suspend your account for a defined period without going through the full self-exclusion process. A time-out is ideal when you feel you are spending more time on the platform than you intended, when you are playing out of frustration rather than for enjoyment, or when you simply want to take a holiday from gambling.

milbe offers the following time-out options:

• 24-hour time-out: Suspends all access to your account for one full day. Useful for a quick reset after a bad session.
• 7-day time-out: Suspends access for one week. Recommended if you feel you have been playing too frequently over recent days.
• 30-day time-out: Suspends access for a full calendar month. A meaningful break that gives you time to reflect on your gaming habits without committing to permanent exclusion.
• Custom time-out: Contact support at milbe.org to request a custom cooling-off period of any length between 1 and 42 days.

During a time-out period, you will not be able to log in to your milbe account, make deposits, place bets, or claim bonuses. Any pending withdrawal requests placed before the time-out was activated will continue to be processed normally. Marketing communications will be suspended for the duration of the time-out.

To activate a time-out, log in to your milbe account and go to Account Settings → Responsible Gaming → Time-Out. Alternatively, contact milbe's support team at support at milbe.org and request a time-out by name; the team will activate it on your behalf within 1 hour of your confirmed request.

5 Self-Exclusion

Self-exclusion is milbe's strongest responsible gaming tool and is designed for players who feel that gambling has become or is becoming a problem in their life. When you self-exclude, your milbe account is suspended for the duration you choose, and robust safeguards are put in place to prevent you from circumventing the exclusion.

milbe offers the following self-exclusion durations:

• 1 month
• 3 months
• 6 months
• 1 year
• Permanent (indefinite) — the strongest option, recommended if gambling has caused serious harm to your finances, relationships, or mental health.

During a self-exclusion period, the following restrictions apply:

• Your account is locked and you cannot log in.
• All pending bonuses and promotional offers are cancelled.
• milbe will not send you marketing emails or SMS notifications during the exclusion period.
• Any new registration attempts using your name, date of birth, or payment details will be identified and rejected.
• Any balance remaining in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, etc.) within 5–10 business days.

To request self-exclusion, email support at milbe.org with the subject line "Self-Exclusion Request", your registered email address, and your chosen exclusion duration. milbe will action your request within 24 hours and confirm activation by email. You may also activate self-exclusion directly through your account settings if you are still able to log in.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. It does not only affect people who gamble large amounts — it can affect anyone whose gambling starts to interfere with their finances, relationships, work, or mental health, regardless of the amounts involved. The following warning signs may indicate that gambling is no longer under control.

7 Self-Assessment Questions

The following questions are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is a private tool for your own awareness. If you answer "yes" to several of these questions, it may be worth speaking to milbe's support team or a professional counsellor.

8 Support & Help Resources

milbe is committed to helping players who need support with problem gambling. If you are concerned about your own gambling or that of someone close to you, the following resources and contact options are available to you.

In addition to direct support contacts, milbe recommends the following practical steps for players who feel gambling is becoming a problem:

• Talk to someone you trust. A family member, close friend, or religious leader can provide immediate emotional support without judgment. In Bangladeshi culture, family ties are strong — do not be afraid to lean on them.
• Speak to your doctor or a mental health professional. Problem gambling is recognised as a behavioural health condition. A qualified doctor or psychologist in Dhaka, Chittagong, Sylhet, or your local city can refer you to appropriate treatment.
• Remove access to funds. Consider reducing the daily spending limit on your bKash, Nagad, or Rocket mobile banking account so that large sums cannot easily be transferred to gambling platforms.
• Install website-blocking software. Tools such as Gamban or Net Nanny can block access to gambling websites across all devices on your home network, providing an additional barrier during periods of vulnerability.
• Keep a gambling diary. Recording every session — how long you played, how much you deposited, how much you won or lost, and how you felt — builds honest self-awareness and is a recommended first step before speaking to a counsellor.

milbe also encourages players to share this page with family members or friends who may be concerned about a loved one's gambling. Understanding the tools available — and how to access them — can make a meaningful difference when someone close to you needs support.